The process of implementing a business services outsourcing partnership can seem a daunting prospect but the rewards are significant. Our experience of the process will ensure it is both efficient and painless.

We work with our clients using a standardised process which identifies within the function to be outsourced the changes which need to be made, the risks which must be addressed, the benefits and how the project will be implemented to reap the rewards.

Using our standardised approach we address the following key areas:

Making the case

• fact finding
• feasibility study
• issues and resolution
• helping with the business case
  
  

Preparing for transition

• planning the transition
• understanding and analysing the current business
• drafting the Service Level Standards
• roles and responsibilities

Transition

• take on current data …
• set up new systems and processes
• preparing the detailed working practices

Testing

• communication
• systems
• processes

Acceptance and Go-live

• formal sign-off
• business as usual